As the proud new owner, or a soon to be owner, of The Weather Network App for Mac, you may have some questions about how this application operates and how it can help you. Please review the following sections that we hope will answer any of your questions. If you are still stuck, no problem, please contact us here.
|I'm receiving a No Internet Connection screen on my App.||An active Internet connection is required for The Weather Network App for Mac to pull the latest weather information. New forecast data is sent every 15 minutes when the application is running and you are connected. The Weather Network App for Mac searches for new forecast data every 15 minutes, if it has tried unsuccessfully for several times, it might time out until the next scheduled update. By minimizing or exiting the application and restarting, this should restart the scheduled update.|
|I don't see a cloud or sun icon and there is no temperature for my city in the task bar||For some cities, the forecast station does not supply the current weather with an observation. However, it does provide data to our forecast centre for the short and long term forecast display.|
|The Weather Network App for Mac is open but the information is taking a long time to load||The Weather Network App for Mac is more like a mini weather station with all the local forecast information, maps, videos and more. We do recommend a broadband connection to view the application.|
|I was getting data and now it's gone.||The Weather Network App for Mac is scheduled to call for data every 15 mins. To manually call for new data, click the Refresh button on the application window. The Weather Network App for Mac will get the latest information available from our servers. If you are still having issues after a significant period of time, please contact us here and we will address your concerns as quickly as possible. We apologize for any frustrations or service issues.|
|How do I remove the icon from the dock ?||The dock icon is installed standard with the App Store. To remove it from your dock you can drag it onto the desktop or right click on the icon and “remove”. The Weather Network App for Mac temp icon should remain in the top status bar for you to access at any time.|
|How do I remove the temperature tile in the top status bar ?||To remove the temperature tile in the top status bar select the power button in the top right hand corner of the app. You can also minimize the app by selecting the red close button in the top left corner. By minimizing you will still have access to the temperature tile.|
Advanced settings include:
|POINTCAST||PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code or ZIP code we can deliver a hyper local PointCast as close as 1km/0.6miles using your latitude and longitude. For more information please visit our PointCast Page|
|TODAY||The TODAY tab features your current conditions and short term information for your selected city. It features temperatures, conditions, wind, pressure, UV readings, feels like temp (when applicable), Probability of Precipitation (P.O.P), humidity.|
|5 DAY||The 5 DAY TAB features the conditions, hi/lo temperatures, P.O.P and Quantity of Precipitation (Rain/Snow Expected) for the next 5 days.|
|HOURLY||The HOURLY tab features the hour by hour conditions, expected temperature and P.O.P for the next 12 - 24 hours. To see the next 12 hours within this tab, click on this link.
|14-DAY||The 14 DAY tab features the 14 day trend of hi/lo temperatures and conditions for the next 14 days for your selected city. To view this information in a graph within The Weather Network App for Mac, click on this link.
|SATELLITE AND RADAR||The SATELITTE AND RADAR tab shows radar precipitation, cloud cover and forecasted precipitation for your region. The application is zoomed in at 60km with your selected city centered on the map. This should be optimal for viewing your region. If you would like to see other parts of your area, the map controls will allow you to change your zoom and click and drag the map. The ROAD / AERIAL links will allow you to change the background of your map.
You can also stop, pause, rewind and fast forward the imagery using these controls.
|VIEWER PHOTOS||The VIEWER PHOTOS tab will showcase a gallery of local photos submitted by The Weather Network audience members. Click on each picture to enlarge it for better viewing.|
|VIDEOS||Our VIDEO tab features forecast videos from The Weather Network. Choose your preferred video by highlighting the thumbnail; then click PLAY on the video player.
|TOP STORIES||At the bottom of most tabs, TOP WEATHER NEWS STORIES are featured. By clicking on the link, you can open a window to read the entire story.
|ACTIVE WEATHER||The Weather Network App for Mac can be critical to watching ACTIVE WEATHER in your community. In the case of Active weather or warning for your area, The Weather Network App for Mac temperature icon will flash red. As well, a banner will feature the warning across the top of your application window. This will click through to TheWeatherNetwork.com for the full details.
Providing your demographic information is optional. By doing so you help us better understand our users allowing us to improve our products and services according to our audience demographics. This information is for internal purposes only. You can opt out simply by selecting SKIP.
We sell advertising on The Weather Network App for Mac to National, local and community based organizations. Our advertising materials have to meet standards set by the Internet Advertising Bureau (IAB Canada) and we try to ensure that the advertising you receive is of value toyou, our most important customer. If you have any concerns about a message you have seen, please contact us here.
We are sorry we have not met your expectations, below are instructions to uninstall The Weather Network App for Mac. Please quit the application. Please use Finder to access the Application Folder. Click on The Weather Network App for Mac icon in your Applications Folder and drag it to the trash. This should remove all files related to The Weather Network App for Mac.