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Mobile: FAQs for The Weather Network App for iPad



  1. What do the weather icons mean?

      POP Probability of Precipitation % Sunrise & Sunset
      Wind speed & Direction Hours of sunlight
      Wind gust Visibility
      Humidity Pressure
      Rain Amount Ceiling
      Snow Amount

  2. How do I refresh data in the app?

      Anywhere below the yellow title bar you can use two fingers to pull the page down and release to activate a refresh of the page.

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  4. Why should I turn on Location Services?

      Location Services is a feature offered from the Operating System setting’s panel, which allows The Weather Network app to determine the lat/long coordinate of your device. By turning ON Location Services your app can display nearby locations and use the Follow me feature to show weather nearest to you wherever you happen to be.

      To access Location Services go to the device Settings, click on Privacy, Location Services and here you can turn Location Services on/off for all apps on your device or fine tune your settings and choose which applications you want to grant access. For the best experience with our app, we recommend turning Location Services on.

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  6. What is Follow me?

    Follow Me is a location that changes as you move to deliver a hyper local forecast nearest to you without having to worry about adding locations. With Location Services ON the application uses your device’s GPS coordinates and determines your nearest location to show you the weather for where you happen to be;"Follow me" can be turned ON or OFF with a left swipe from either your location list that can be accessed from the yellow menu bar or from the saved locations list on the “Add Location Map”.

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  8. What is PointCast?

    PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code, ZIP code or by activating Follow me we can deliver a hyper local forecast as close as 1km/0.6miles using your latitude and longitude. PointCast is currently only available for North American locations.

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  10. How do I add a location?

    You add a location through the add location map. You can access the map through the Location List by tapping on the Location name in the yellow menu bar and selecting the + button. Also, you can access the map from the side bar menu that can be accessed from the top right of the yellow bar and by tapping ‘+ Add a location’.

    Once you are in the Add location map, you can manually search for a location by typing a location name or by entering a North American POSTAL/ZIP code in the search box at the top of the screen. This will reveal a list of locations that can be accessed at any time from the list button to the right of the search box. Tapping on the location name will save it and take you directly to the location’s Dashboard or tapping the pin icon will allow you to view it on the map.

    If your location services are ON the map will automatically provide you nearby locations to choose from. Tap the map pin to pop-up the location name and options. Selecting the + button you will add the location to your saved list and continue exploring on the map, or you can tap the location name to save and go directly to the location Dashboard.

    See #7 for a detailed explanation of the Add Location Map functionality.

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  12. How do I delete & re-order locations?

    You can access the list of your saved locations by tapping on the location name in the yellow menu bar or in the Add Location Map by tapping on the saved locations icon. Swipe left to reveal the Delete button. Long press (press and hold) to drag and drop locations into a specific order.

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  14. How do I change from Metric to Imperial? Or from Celsius to Fahrenheit?

    Open the side bar by tapping on the menu icon . Tap on the settings cogwheel button at the bottom left of the Side Bar drawer. This will bring up the settings pop over where you can adjust the units of measurement for a specific location or apply your choice to all saved locations. Please note Ceiling data is only available in Feet and will not adjust when Metric settings selected.

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  16. What are Public Safety Alerts?

    Public safety alerts are alerts issued by government officials at the federal, provincial and territorial level notifying their population of all types of public safety warnings. From flood warnings, tornado watches and amber alerts, these public safety alerts are intended to keep you and your loved ones safe.

    How do they work?

    You might have noticed when you came into the app, you were asked to allow or disallow TWN notifications. If you selected 'Allow', you will automatically be subscribed to receive push notifications for Public Safety Alerts for all Canadian or U.S. locations. We will also turn it on for any new Canadian or U.S. locations that you may subsequently add. Each time a new alert is issued for your set location or if an existing alert is updated, you will receive a notification on your device.

    The notification will appear as a banner on your home screen and notification center on the device. Tapping on the notification will bring you into the weather screen for that location and also dismiss the notification from your tray.

    I didn't receive a notification prompt. How come?

    We will only ask you to allow notifications if we know that you already have at least one Canadian or U.S. saved location on file. Public Safety Alerts are not available for Follow me locations at this time.

    How do I turn them on or off?

    There are two ways to do this. You can turn Public Safety Alerts within the application on or off via the Notifications option in the Side Bar menu, starting at the top right portion of the screen. Here you can choose to turn it on or off for a specific location, or apply this to all saved locations.
    The second way to turn this off entirely is through the Notification Settings on your device. You can always to opt turn it back on later.

    How come I can't use this for my Follow Me locations?

    Because your Follow Me is updating constantly, it is possible you would constantly be receiving separate push notifications as you are moving around. We recommend adding your favorite locations as 'Saved Locations' and subscribing individually to the alerts as they are relevant to you.

    How come I'm receiving the same alert multiple times?

    Alerts are issued on a location by location basis. It is possible that locations near each other may all be issuing the same alert at the same time. For this reason, we recommend only subscribing to the push notification alerts for one location in a particular region.

    How come I can't receive them for International locations?

    As of right now, the push notifications are available for Canadian and U.S. saved locations only. We are in the works of introducing the same functionality for specific International locations. Stay tuned!

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  18. What content is available to me and how does it work?

    • Add Location Map

      You can access the Add Location map by clicking on the Location name in the yellow menu bar and selecting the + button or tap + Add a location in the side bar.

      Once you are in the Add location map you can view saved, long press (press and hold) and drag and drop to re-order saved locations, swipe left to delete, click on the pin icon beside the name to focus the map around a specific location or tap the location name to exit to the Dashboard.

      The Layer filters location types (Owned/Saved, Cities, Schools, Parks, Airports) to narrow down what is displayed on the map or within search results.

      If location services are ON, tapping the GPS arrow will focus the map to locations nearby.

      North American users will have a PointCast search. By providing your POSTAL code, ZIP code or by activating Follow me we can deliver a hyper local PointCast forecast as close as 1km/0.6miles using your latitude and longitude. All other locations can find a location by typing in the location name in the search box.

      A manual search entry or having Location Services ON will populate a list of locations from the list button to the right of the search box. You can tab between available Cities, Airports, Schools and Parks that have been organized within this list view. Tapping on the location name saves the location and takes you directly to the Dashboard. Tapping on the pin icon will bring up the pin in the location map.

      You can exit the Add Location map by tapping on the X button in the top left corner. In order to close the map and continue to a dashboard, you need to have at least one location saved or have Follow me turned on.

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    • Dashboard

      The dashboard is a collection of modules that provide an overview of all the content we offer for your specific location. Tapping on a module will navigate to a full detail view of the content selected. Please note the Dashboard content varies by location based on regional availability.

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    • Sidebar

      The side bar is a full list of the products available for that location. You can click on any item to navigate to the full detail view. At the bottom of the Side Bar you will find the app settings and a link to the app FAQ.

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    • Weather: Current Conditions, Hourly, 36 hours & 14 Day Trend

      The observations are a report of current weather conditions at a particular time and place. Many observations are recorded at airports across the country and are a combination of data from automated weather stations and information from meteorological technicians or weather observers. An increasing number of observations come from entirely automated weather stations. Observations are generally taken at least once an hour, at the top of each hour, in Canada and around the world. However, some weather stations augmented by weather observers report only during specific times (e.g., for military flight operations). Temperature, precipitation, opacity (sky coverage), pressure, dew point, visibility and ceiling can be reported in a weather observation. However, due to equipment differences, not all weather stations report all parameters.


      The forecast is a look ahead at the expected conditions. The Weather Network’s local forecasts include an Hourly forecast, a 36 Hour forecast, and a 14-day trend.

      The hourly forecast is a look at the next 36 hours broken into hour time blocks. A 36 Hour forecast is a look at the next 24 hours broken into six-hour time blocks.

      The short term 36 Hour forecast created by The Weather Network is a look at the next 36 hours are based on six hour time periods. The breakdowns are:
      — Morning: 6 a.m. - 12 noon
      — Afternoon: 12 noon – 6 p.m.
      — Evening: 6 p.m. - 12 midnight
      — Overnight: 12 midnight – 6 a.m.

      The 14-day trend is an outlook of the expected maximum temperatures over a 14-day period compared to the average normal daily maximum. It is not unusual for the long term forecast to change daily. The 14 Day forecast is broken down into a day and night forecast. The first seven days within the forecast can be further broken down into six hour time periods to show Morning, Afternoon, Evening and Overnight. The six hour time periods can be expanded to show even more detail; POP%, Wind Speed and direction, Humidity, Rain and snow amounts.

      The Weather Network provides both a daytime high temperature and a 24-hour minimum (or low) temperature for every day of the forecast. Usually, the highest temperature for a particular day will be achieved during the daylight hours and the lowest temperature will be during the night-time hours. However, this can change. If a warm front passes through overnight or a cold front moves through during the day, the highest or lowest temperature may occur at an unusual hour.

      Probability of precipitation (POP) is one of the most misunderstood elements of any forecast. It is simply the chance that measurable precipitation will occur at a particular location over a given time period. Measurable precipitation means at least 0.2 mm of rain or the water equivalent of snow. The POP does not predict when, where or how much precipitation will occur. Therefore a POP of 30% means that there is a 3 in 10 chance that there will be measurable precipitation at the location. A POP of 100% means that the forecaster has a very high confidence that rain will fall at the forecast location. These high POP values are associated with very organized weather systems covering large areas of the country. On the other hand, thunderstorm forecasts are often associated with lower POP values such as 40%. In this case, there is a better chance that the location will stay dry vs. getting wet. People who can be flexible with their plans should not cancel outdoor activities, but must be ready to quickly take cover if a thunderstorm does develop.

      A wind forecast includes direction, speed and the speed of wind gust if available. The strength and direction of the wind is the result of pressure differences in the atmosphere that are caused by large areas of high and low pressure as well as local effects. On a surface weather map, the distance between the isobars (lines of equal atmospheric pressure) can be used to judge the strength of the wind – the closer the isobars, the stronger the wind. Generally, air circulates clockwise around high pressure and counter-clockwise around low pressure in the northern hemisphere. Although some local effects are taken into consideration when generating a wind forecast, winds can be affected by urban structures such as buildings. Urban structures are not considered when formulating a wind forecast for a particular city as wind speed and direction can vary significantly around a given building.

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    • Weather Warnings & Alerts

      When Active weather is imminent the app will display a red banner in the dashboard. Tapping on the red banner will navigate you to a full-page description with a link to view the map. From the Current Conditions of the weather detail page you can access the Alert detail by tapping on the icon and description to the right of the forecast. There are various types of Alerts and Warnings. An Environment Canada alert includes weather watches and/or warnings, The Weather Network Storm Watch and Active Weather Alerts which are serious but may not include an Environment Canada warning or Storm Watch coverage.

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    • News

      News articles keep you informed and entertained with the most up to date weather related editorials.

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    • Maps

      Dynamic maps provide North American users with Precipitation Radar, Satellite Cloud Cover, past and current Lightning strikes and clusters as well as current Traffic Conditions. UK users have access to Precipitation Radar and Satellite Cloud Cover. We have given users the option to view layers independently or to view multiple layers at once.

        i. You can choose layers by tapping on the layers icon.
        ii. Active layers are shown in blue to the left of the layer icon in the title bar.
        iii. Map Layers Defined:
          a. Precipitation Radar animates two hours past precipitation and four hours future precipitation in half hour increments.

          b. Cloud Cover animates two hours past and ends at the present time in half hour increments.

          c. Lightning layer reveals the past hour of lightning strikes in ten minute increments. When lightning is combined with Radar/Satellite it will animate in 30 minute intervals.

          d. Beat the Traffic reveals the current traffic conditions and will remain in view during the animation of other map layers.

          e. On the right side of the map title bar you can re-position the map to your current location by tapping on the GPS locator

          f. The location icon (City, Park, School, Airport, PointCast) will reposition the map to the location in view in the yellow title bar.

          g. The scrub bar at the bottom of the screen animates the layers that have past, present and future forecasts.

          h. The legends provide a visual reference of the data that is displayed for each layer on the map.

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    • Video

      Video content includes up to date video forecast information and weather related programming.

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    • Charts

      Charts provide an interactive visual representation of Hourly Temperature including feels like, Precipitation types and amounts as well as Wind speed, direction and wind gust data.

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    • Nearby Locations

      View locations nearby on the map or in the list view in the top right corner of the Add Locations Map. You can toggle between Owned/Saved locations, Cities, Airports, Schools and Parks in both the list view and by using the layer icon.

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    • Reports

      UV, Pollen and Air Quality Reports Data is shown as a module in the location Dashboard when data is available for a selected location. See 11. for data attribution.

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  30. What is Precipitation Start/Stop and how does it work?

    Precipitation Start/Stop will tell you when precipitation is going to start and stop in the next 3 hours with a precision of 10 minutes. It will also provide the type of precipitation (rain, snow, freezing rain or ice pellets) and intensity. Precipitation Start/Stop is powered by a tool called Future Radar. Future Radar visualizes where rain is expected to originate and uses an algorithm to determine when precipitation is going to start and stop based on a given location. This updates every 10 minutes.

    While this product has a lot of benefits, there are certain limitations as well. Precipitation Start/Stop will not know if a storm is expected to grow/dissipate or change in direction. Because it interprets any radar echo as real precipitation, there is a chance that some erroneous precipitation echoes will be interpreted as rain while some very light precipitation (like super light snow in the winter) won’t be detected by the radar. Finally, this product will only work in the areas where radar data is available, as determined by Environment Canada. Areas close to the edge of the radars might not get the most accurate information. Here is a map showing the location of the radars in Canada:

    I am looking at the hourly forecast and it doesn’t match what the start/stop product is saying. How is that possible?

    Hourly forecasts and Precipitation Start/Stop have 2 different sources for its forecasts. Hourly forecasts are being produced by our meteorologists who interpret computer weather model data and use their knowledge and expertise to create a forecast. These forecasts are being updated at least twice per day and more if the forecast needs to be changed. Precipitation Start/Stop is derived from a radar with some automated processing and is being updated every 10 minutes; hence, some differences are possible between the two products.

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  32. How do I stop the app from running in the background of my device?

    To remove the app from multi-task simply double tap the home button on the iPad device. This will reveal all of the currently applications running. Swipe upwards to clear each item from running in the background. This will help to preserve the battery life and improve performance on your device overall.

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  34. Data Attribution

    Dynamic maps provide North American users with Precipitation Radar, Satellite Cloud Cover, past and current Lightning strikes and clusters as well as current Traffic Conditions.

    • North American Map Data comes from the following sources:
      Radar (Precip): Environment Canada
      Lightning: Pelmorex Lightning Detection Network - PLDN
      Traffic Flow: Beat The Traffic

      UK users have access to Precipitation Radar and Satellite Cloud Cover. We have given users the option to view layers independently or to view multiple layers at once.

    • United Kingdom Map Data comes from the following sources:
      Radar (Precip): DWD, KMI, KNMI, Met Eireann, MF, Met Office, Aemet © 2014 EUMETSAT, Foreca
      Satellite (Cloud): © 2014 EUMETSAT, Foreca
    • UV, Pollen and Air Quality Reports Data is shown as a module in the location Dashboard when data is available for a selected location.

      All contents of the Pollen Forecast is provided to us by Aerobiology Research Laboratories. The Pollen Forecast is seasonal and available for Canadian locations and runs from February-October for Vancouver and Victoria and from March-October for the rest of the locations.

      Air Quality provides information on the quality of the air compared to Canadian air quality standards and/or criteria for pollutants. Air quality reports current observations on an hourly basis based on a specific level of an individual air pollutant. The AQI (Air Quality Index) for Ontario and Montreal is measured on a scale ranging from 1-100+.
      AQI Legend:
      1-15 Very Good
      16-31 Good
      32-49 Moderate
      50-99 Poor
      100+ Very Poor

      The AQI (Air Quality Index) for Quebec is measured on a scale ranging from 0-51+AQI
      0-25 Good
      26-50 Moderate
      51+ Poor

      The rest of Canada receives the AQHI (Air Quality Health Index) which reports on the health risk posed by a specific level of air quality (i.e. mixture of pollutants in the air). The AQHI is measured on a scale ranging from 1-10+.
      The AQHI Legend:
      1-3 Low health risk
      4-6 Moderate health risk
      7-10 High health risk
      10 + Very high health risk

      Air Quality English: Government of Canada, Ministère du Développement durable, de l'Environnement, de la Faune et des Parcs (no English), City of Montréal
      Air Quality French: Government du Canada, Ministère du Développement durable, de l'Environnement, de la Faune et des Parcs, Ville de Montréal

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  36. Security & Privacy

    The weather information in your app comes directly from The Weather Network servers located in our head offices at Oakville ON and Montreal QC.

    The secure and safe operation of your App is of utmost importance to us; please let us know if you are unsatisfied with your service in any way.Contact Us

    For more information, please visit our Privacy Policy

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  38. Why should I provide my Demographic Information?

    Providing your demographic information is optional. By doing so you help us better understand our users allowing us to improve our products and services according to our audience demographics. This information is for internal purposes only. You can opt out simply by selecting NO THANKS.

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  40. Advertising

    In order to provide free applications we do sell advertising on The Weather Network Apps to National, local and community based organizations. Our advertising materials have to meet standards set by the Internet Advertising Bureau (IAB Canada) and we try to ensure that the advertising you receive is of value. If you have any concerns about a message you have seen, please contact us.

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